FAQ
(1) .Why Choose our company?
We are biggest agent of the Dahua products in China .we can provide all series Dahua products.
(2).How to solve the problem of Dahua products ?
Our technical department can solve all the technical problem for our customers.
(3).When will you shipping the order?
We will shipping them within 1 days after payment.
(4) .How about warranty?
Two years warranty
(5).How to modify the IP address？
- Double click “.exe”
- Click “IP”，Enter the interface for modifying IP addresses in batches
- After ticking the devices that need to modify the IP, click “Modify”，After the “Modify IP dialog box” pops up, select Static，Enter new IP，Subnet mask and Gateway.
(6).How to log in to the “WEB” interface?
- Open Internet Explorer, enter the modified camera IP address in the address bar, and click “ENTER”
- Enter username and password and click “Login”,(The default user name and password are ‘admin’ and ‘admin’ )
Click “Please click here to download the plugin”, Install the controls as prompted. Ready to use after installation
(7).How to check dahua camera wether it is work or not ?
- Setting camera IP andthen directly connect camera with computer with RJ45 Cable
- download dahua confitool From below link https://dahuawiki.com/Software/ConfigTool_4_05/Locate
- And check dahua camera IP
- If can not see camera IP please change dahua plug to DC 12v 2a and change ohter cable
You can open camera and factory reset long press reset button 1minute
(8)How to connect the surveillance camera directly to the computer?
(9)How to know the Dahua products original or not?
Download the soft from official website of Dahua ,only genuine products is compatible with the software. smartpss+configtool
(9)How to factory reset Dahua IP camera by button inside camera body？